Complaints
To ensure we provide the highest level of service and continue to satisfy you, please take a few minutes to submit any complaint about our services or products through the electronic form below. Our complaints management unit will respond within ten working days, extendable up to a maximum of 30 days, with an update to you every ten days
If you are not satisfied with our response, you may escalate your complaint to the Central Bank of Jordan's Financial Consumer Protection Unit on +962 6 463 0301, via www.cbj.gov.jo, or through the Jordanian judiciary
Other ways to reach us
- Customer Complaints Unit email: QiJOR-Complaints@cscjordan.com
- Call during official hours (8:30am – 5:00pm) on +962 6 500 5222
- Suggestion/complaint boxes available at our branches
- In person at the Head Office
- Fax: +961 1 352 281